Nurturing the Next

Generation CS Leaders

Ready to level up in Customer Success?

Our mission is to nurture the next generation of CS leaders by providing essential tools, actionable knowledge, and impactful resources - all designed to be ready to apply and fuel your success.

Practical resources

for CS leaders - our community is built by experienced Customer Success professionals who understand the real challenges and aspirations of CS leaders. They live and breathe Customer Success.

Built by CS leaders…

Now with active chapters in 7+ cities, CS Connect offers both local and global networking opportunities. From online learning to in-person events, find your place in a supportive community built for growth and meaningful connections.

Growing community

Coming soon - stay tuned!

Coming soon - stay tuned!

We know the road to leadership in Customer Success isn’t easy. It’s full of challenges, complex decisions, and sometimes, it feels like you’re in it alone.

But what if, you didn’t have to be in it alone?

We’re building something exciting — designed to support and empower CS leaders like you.

A space to connect, learn, and tackle the unique challenges of leadership in Customer Success.

Curious?

We’re not quite ready to reveal all the details yet, but we’d love for you to be part of the journey. Please fill out a survey to join our waitlist!

Special for CS Leaders

Join the waitlist!

Because leadership doesn’t have to be a struggle.

FAQ

  • The seed for CS Connect was sown in 2016, when Saahil transitioned from Sales into CS.

    Not knowing what CSM's really do, he organised a meetup at the Hoxton Hotel in Amsterdam. The first meetup was 3 CSMs gathered around the table, complaining about sales.

    After several years of organising meetups and webinars, Saahil realised the transformative power of the community has silently had on his own career.

    With the aim of having as many CS folks experience this transformative change in their career though the power of collaborative learning, he started CS Connect in Jan 2023.

    2023-24 was all about understanding how we could serve the community better.

    We realise, the biggest impact we can have on customer success is by nurturing the a new breed of CS leaders, which is why in 2025 we're going to launch a platform for aspiring and experienced CS leaders.

  • Our intention is to connect and give aspiring and experienced CS leaders with a platform to connect, learn and grow!

    Learn. Leap. Lead.

    We believe, as SaaS is evolving, CS needs to play a big part in this change. And we can make this change only by developing the a new generation of CS leaders.

    CS Connect helps nurture these leaders by delivering in-person and virtual learning moments across Europe in cities like Amsterdam, Berlin, Prague, Bucharest and more.

  • At CS Connect, we believe in a no nonsense and inclusive way of building a CS community.

    We believe in not only covering the academic of customer success but also the practicalities of customer success.

    So if you're looking to get into CS, or are an experienced CS leader, we've got you covered.

    From tips on surviving your initial first few days as a new CSM or as a leader connecting with and learning from other CS leaders.

    We are building a platform to support you throughout your CS career journey.

  • CS is the youngest function in SaaS. We're like babies compared to other functions who've been around for decades!

    At CS Connect we believe the only way for us to level up, not be seen as cost centre, have a seat at the table (and all the other good things) is to start developing the next generation of CS leaders.

    We do this by connecting aspiring CS leaders, with established CS leaders through our various online and offline events.

    We believe by doing this, established leaders can share their knowledge and help aspirants leaders accelerate their journey to leading a team and a new breed of CS leader.

    Learn. Leap. Lead. That is our motto.

    We intend to positively impact the careers of 1000 CS professionals.

  • Saahil and everyone involved in building CS Connect thinks that by sharing knowledge and supporting each other, everyone can do a better job in customer success.

    To level up CS, we need an army of new gen CS leaders.

    CS Connect want to do it's tiny part in the mission of levelling up CS.

    Can we count on you doing your bit?

  • We're just two years old and getting started out 

    At present, we organise several different on- and offline events in cities all over Europe.

    Offline events can vary from meet and greets, to our premier in-person mentoring event (Turbo Talks) to fireside chats.

    We also host online panel discussion and webinars.

    These events aim to deliver practical insights and tools to help you success in your role. 

    But, we have so much more in the pipeline.

    Want to know more?

    Subscribe to your newsletter. 

    Shortly, we'll publish our events calendar on the website.

    For now, make sure to follow us on LinkedIn.