Europe · CS Leadership Community

The room your
CS career has been missing.
Small groups. Senior peers. Zero sales pitches. Built for CS leaders across Europe.

CS Connect is a curated membership community for Customer Success leaders. Three tiers, eight chapter cities, and one clear purpose: making CS leadership less lonely and more effective.

Apply for founding membership See how it works
What members say

"The ICP event gave me the confidence to challenge our ICP at the board of investors, which led to real changes in how sales is incentivised."

Laura WeyDirector of Customer Success · Bizzdesign

"After attending several events, I felt more secure in my role. The struggles I faced with my team were common across other companies in the field."

Meghan ParinussaCommercial Director · Appical

"For a two-person CS team, the Dojos fill a gap that conferences don't: actual depth. Other events give many impulses but little in-depth learning."

Jonathan OrschiedtCustomer Success · Mindfuel
8
Chapter cities across Europe
8–10
People per room, max
20+
Curated events per year
0
Sales pitches. Ever.
2016
When this started
The problem with CS leadership

CS leadership is lonely at every level. New leader or seasoned one, nobody hands you a playbook.

  • You're often the only CS leader in the building. Your CEO or CRO doesn't have a CS background. Your challenges feel invisible from above.
  • The problems you're carrying feel personal. They're not. Every CS leader in every company is carrying the same ones.
  • Most CS communities mix ICs and leaders, or optimise for volume over depth. Neither gives you what you actually need.
  • You don't need another webinar or Slack group. You need a small room with senior peers willing to be honest.
  • Isolation is the real performance problem in CS leadership. Connection is the fix.
85%

of CS leaders we interviewed said CS Connect reduced their job stress and increased their confidence. Not because they learned a new framework. Because they realised they weren't the only one.

CS Connect Member Research · 2026
A community of Customer Success leaders
Member voices

What happens when CS leaders stop carrying it alone.

Not testimonials about features. About what changed for them when they found the right room.

Business impact

"CS Connect filled the gap of having a community where you can actually seek help and discuss real issues. I'm currently working on a training project that originated directly through the community."

Eline WoltersVP of Customer Success · Younium
★★★★★

"CS Connect fills a gap for me. I'm the only person in my position at my company, and I came to Customer Success from a Service and Support background. Being able to exchange ideas with experienced CS heads, directors and VPs is vital."

Laura GorleroHead of CS & Support · Bookingkit
★★★★★

"CS Connect events foster a sense of camaraderie. They confirm that the challenges I face as a CS director are shared by other leaders. That exchange is especially useful when your internal company perspective can be limiting."

Madeleine RoweDirector of CS, EMEA · Bynder
The three rooms

One progression. Three rooms.
Built for where you are right now.

CS Connect is structured around your stage of leadership — not your job title. As your challenges evolve, so does your room. Pick where you are now.

→
→
Stage 01 · Rising

Find your footing.

First-time CS leads · New team leads

You were a great CSM. Now you're a leader, and nobody handed you a playbook. Rising gives you curated expert coaching alongside peers doing exactly what you're doing — for the first time.

Stage 02 · Operating

Sharpen with peers.

CS Managers · Directors · Heads of CS

You're managing the function. You need benchmarks, not coaching. Operating gives you a peer-matched Board: a small group of CS leaders at your exact stage, willing to compare notes honestly.

Stage 03 · Leading

Carry the weight together.

VPs · Senior Heads · Multi-team Directors

You own the function. The decisions are bigger and the audience for honest feedback is smaller. Leading gives you a trusted room of senior peers and outside-CS advisors — the people who can actually help.

Why CS Connect is different

Every other CS community optimises for reach.
We optimise for the room.

There are dozens of CS communities. Here's what makes this one structurally different — and why that difference matters for leaders specifically.

The dimension
CS Connect
Other CS communities
Audience
CS leaders specifically. The people running CS teams.
All post-sales roles, often diluted by mixing IC and leadership.
Format
5+ event formats that meet leaders differently. Small-group coaching, peer roundtables, in-person dinners, expert briefings, and more.
Open peer discussions, moderated but without expert depth.
Peer matching
The Board pods matched by tier, stage of leadership, and company context.
Random or topic-based matching. Luck of the draw.
Senior tier
A dedicated Board, Advisory Room, Board Exchange, and Boardroom Brief, built for senior leaders.
Same content as everyone else, with "leader-only" events added on top.
Annual volume
20+ curated events per year across formats.
Typically 6 to 10 events per year.
Sales pitches
Zero in the room. Strictly enforced.
Frequently sponsored, vendor-led, or quietly commercial.
Founding membership · 50 seats total

This is the moment to get in early.

The founding cohort is forming now. 20 Rising, 20 Operating, 10 Leading. When a tier fills, it closes at founding price and reopens at the standard rate. Founding members keep their rate for life.

Apply for founding membership Read our story first

Not ready to apply? Start with the newsletter. Retention, Reframed — weekly thinking for CS leaders, free.

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