Our chapter leads
Our chapter leads
There is no community without our thriving chapters. At the core of CS Connect are our Chapter Leaders, the champions of our local communities. They are the face of CS Connect in the city they lead.
They embrace the opportunity to be at the forefront of Customer Success in their city. As a CS Connect Chapter Lead, they are not just organizing events; they are shaping the future of Customer Success, one connection and event at a time.
Read more about the incredible people who lead our events in different cities. Are you interested in becoming a chapter lead yourself?
We would love to hear from you, scroll down!
Meet Our Current Chapter Leads
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Jennifer Peters
Advisor & Co-lead Netherlands
Jennifer Peters is a Customer Success mentor and strategic advisor with 12 years of experience, passionate about customer journey management and monetization
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Sara Arecco
Co-lead: Amsterdam
Sara Arecco, Head of CS at Antavo, is a 2024 Top CS Strategist and creativity-driven leader. Italian at heart (no pineapple on pizza!), she’s all about authentic connections and CS growth.
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Katrina Kugelmeier
Co-lead: Berlin
Katrina is a natural connector who’s building a vibrant CS community in Berlin. Passionate about sharing insights, supporting peers, and mastering German—one chat at a time!
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Anastasiia Romasiuk
Co-lead: Berlin
CSM with 9 years of experience across startups and scale-ups. A certified nutritionist, dog mama, and positive force, she’s here to share insights and have a laugh! 🐾
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Laura Geuens
Co-lead: Brussels/Leuven
Meet Laura from Leuven, the land of Stella Artois! A winter enthusiast, raclette lover, and CS trailblazer, she’s here to build connections, inspire debates, and share a glass of red wine! 🍷
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Alexandra Sagaydak
Co-lead: Bucharest
A seasoned CS Leader with 9+ years of experience.Chief Customer Officer at PeopleForce. She’s all about scaling teams, mentoring women in CS, and championing customer-centric excellence! 🚀✨
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Delia Visan
Co-lead Bucharest
Pink-minded CS Consultant, Speaker & Author with 16+ years in customer-facing roles. Passionate about growth, empathy & building success for CEOs, CSMs, and businesses alike.
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Markus Leitlein
Co-lead: Köln/Bonn
With the spirit of Berlin in his heart, Markus is all about empathy over knowledge and thinking outside the box. Markus knows thing or two about woodworking.
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Bayron Toruño Solano
Co-lead: Köln/Bonn
Bayron Toruño hosts Customer Success Talks, dedicated to sharing practical insights and actionable strategies for customer success professionals.
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Tarek Slimani
Co-lead: Lisbon
Tarek Slimani is a CS leader who excels in connecting strategy with operations, focusing on practical frameworks and sustainable foundations to scale customer success from early to late stages. He’s passionate about sharing his learnings and giving back to the community.
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Laura Kightlinger
Co-lead: Lisbon
Meet Laura K, a passionate leader in building international CS teams. Energized by people and growth, she’s co-founding our Lisbon chapter to share her expertise! Laura also offers several online CS courses.
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Leoš Gerlich
Co-lead: Prague
Seasoned CS leader with 13 years of experience spanning startups and corporate roles. Passionate about helping others unlock value. Ball Hockey goalie. Expect dedication, collaboration, and insightful mentorship.
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Ragna Ghoreishi
Co-lead: Vienna
Meet Ragna, a passionate CS leader who thrives on customer value and cross-functional collaboration. A Formula 1 fan and AI advocate, she’s here to drive growth and inspire! Ragna holds a number of pro-bono leadership positions such as Director of the Customer Institute amd Ambassador of WomeninICT.
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Anastasiia Tatsenko
Co-lead: Vienna
Meet Anastasiia, a seasoned CS pro and Head of International Business Development at Poster POS. With 8+ years across sales, CS, and more, she champions nurturing relationships and growth! 🐾 A dog lover (without her own…yet!)
Turn your passion for CS into something more meaningful.
Become a Chapter Lead at CS Connect and be the catalyst for bringing the CS community in your city together. Are you ready to take this step?
FAQ
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The seed for CS Connect was sown in 2016, when Saahil transitioned from Sales into CS.
Not knowing what CSM's really do, he organised a meetup at the Hoxton Hotel in Amsterdam. The first meetup was 3 CSMs gathered around the table, complaining about sales.
After several years of organising meetups and webinars, Saahil realised the transformative power of the community has silently had on his own career.
With the aim of having as many CS folks experience this transformative change in their career though the power of collaborative learning, he started CS Connect in Jan 2023.
2023-24 was all about understanding how we could serve the community better.
We realise, the biggest impact we can have on customer success is by nurturing the a new breed of CS leaders, which is why in 2025 we're going to launch a platform for aspiring and experienced CS leaders.
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Our intention is to connect and give aspiring and experienced CS leaders with a platform to connect, learn and grow!
Learn. Leap. Lead.
We believe, as SaaS is evolving, CS needs to play a big part in this change. And we can make this change only by developing the a new generation of CS leaders.
CS Connect helps nurture these leaders by delivering in-person and virtual learning moments across Europe in cities like Amsterdam, Berlin, Prague, Bucharest and more.
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At CS Connect, we believe in a no nonsense and inclusive way of building a CS community.
We believe in not only covering the academic of customer success but also the practicalities of customer success.
So if you're looking to get into CS, or are an experienced CS leader, we've got you covered.
From tips on surviving your initial first few days as a new CSM or as a leader connecting with and learning from other CS leaders.
We are building a platform to support you throughout your CS career journey.
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CS is the youngest function in SaaS. We're like babies compared to other functions who've been around for decades!
At CS Connect we believe the only way for us to level up, not be seen as cost centre, have a seat at the table (and all the other good things) is to start developing the next generation of CS leaders.
We do this by connecting aspiring CS leaders, with established CS leaders through our various online and offline events.
We believe by doing this, established leaders can share their knowledge and help aspirants leaders accelerate their journey to leading a team and a new breed of CS leader.
Learn. Leap. Lead. That is our motto.
We intend to positively impact the careers of 1000 CS professionals.
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Saahil and everyone involved in building CS Connect thinks that by sharing knowledge and supporting each other, everyone can do a better job in customer success.
To level up CS, we need an army of new gen CS leaders.
CS Connect want to do it's tiny part in the mission of levelling up CS.
Can we count on you doing your bit?
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We're just two years old and getting started out
At present, we organise several different on- and offline events in cities all over Europe.
Offline events can vary from meet and greets, to our premier in-person mentoring event (Turbo Talks) to fireside chats.
We also host online panel discussion and webinars.
These events aim to deliver practical insights and tools to help you success in your role.
But, we have so much more in the pipeline.
Want to know more?
Subscribe to your newsletter.
Shortly, we'll publish our events calendar on the website.
For now, make sure to follow us on LinkedIn.