CS Dojo - The leadership training for first-time CS leaders
Office Hours
Stepping into CS leadership is a whole new game. Managing a team, influencing executives, and scaling Customer Success — no one hands you a playbook. That’s where CS Dojo comes in. A hands-on monthly leadership training ground where first-time CS leaders sharpen their skills, tackle real challenges, and grow with expert guidance.
The challenge as a new CS Leader
Most first-time CS leaders don’t struggle because they are bad at their jobs.
They struggle because no one actually teaches them how to lead.
One day you are a top-performing CSM, now you are leading the team.
And suddenly, everything changes.
… Managing customers? You’ve mastered it. Managing a team? No one trained you for that.
… Pushing back on executives? You’re in meetings you never had to be in before.
… Sky high expectations? People have expectations of you that you don't know how to meet.
… Balancing customer needs with business goals? Now you’re the one making the trade-offs.
… Scaling CS? You’re expected to build playbooks, processes, and drive retention—while wearing 10 different hats.
The worst part?
You are figuring it all out on your own.
🚨 This is where most first-time CS leaders hit a wall.
They burn out trying to do everything themselves.
They struggle to earn respect from their executives.
They feel stuck in the weeds instead of leading from the front.
Meanwhile,
The company expects results.
The team expects guidance.
The customers expect excellence.
And if you don’t adapt?
You risk becoming just another overwhelmed manager—constantly reacting instead of leading
You are not struggling because you are bad at CS.
You are struggling because no one trained you to lead.
Stop struggling,
start leading with confidence
Join The CS Dojo — a leadership training ground for first-time CS leaders to learn, adapt, and sharpen their skills. A monthly leadership training ground where first-time CS leaders sharpen their skills, learn from seasoned CS executives and solve real-world leadership challenges in The Hot Seat.
This isn’t another webinar.
This isn’t vague leadership theory.
This is tactical, no-BS leadership coaching for those ready to lead with confidence.
What you will learn
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Step into leadership without imposter syndrome holding you back.
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Keep your team engaged, accountable, and high-performing.
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Speak the language of leadership and get buy-in.
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Advocate for customers without clashing with sales or product.
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Address performance issues, set boundaries, and manage up effectively.
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Shift from “doing” to “leading” without micromanaging.
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Use data to tell a compelling story and prove CS value.
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Build playbooks, automation, and structure to avoid drowning in work.
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Prioritize what matters without burnout.
✺ What to expect inside ✺
The Hot Seat
A real-time leadership problem-solving session. One participant presents a challenge, and the group + mentors provide actionable solutions. Remember group based learning is the best way to accelerate your CS Career.
Expert Mentors
Each session features 1-3 established CS leaders sharing battle-tested strategies for leadership success.
Highly Interactive
No long lectures, no fluff—just tactical leadership coaching in a small, engaged group.
Accountability & Action
Every session ends with clear takeaways. You commit to an action and report back in the next session.
A small group
Every session will be capped at 20 participants, Why? We want to have real conversations and an impact on your career, we don't want you to be just another attendee in a sea of names In the CS Dojo, you’re part of the conversation.
Who is it for?
First-time CS team leads (new to managing a team).
First-time Heads of CS (navigating leadership for the first time).
Solo CS leaders (the only CS person in the organisation, building from scratch).
Ready to commit?
Your investment is just €9 per session!
This isn’t a webinar—it’s a leadership training ground.
A small fee ensures:
🔥 No webinar tourists – Only serious attendees who are ready to participate.
🔥 Smaller, high-value discussions – No overcrowded, passive sessions.
🔥 You show up & take action – Because when you invest, you engage.
If you can’t invest €9 once a month to grow as a leader, are you really serious about your career?
That’s less than a coffee and a croissant these days.
And unlike that coffee, this will actually move your career forward.
If you want to level up as a CS leader, it starts with taking action.
Frequently asked questions
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This isn’t a webinar, and it’s not just another leadership theory session.
✅ It’s interactive. You’ll participate, ask questions, and tackle real-world challenges.
✅ It’s tactical. No fluff—just battle-tested leadership strategies you can use immediately.
✅ It’s small & exclusive. Limited to 20 participants, so you actually get value—not just another Zoom full of passive listeners. -
The Hot Seat is a live coaching session where we tackle real leadership challenges.
Each session, one participant presents a challenge they’re facing, and the group—along with seasoned CS mentors—helps break it down and find solutions.Even if you’re not in The Hot Seat, you’ll learn from others’ experiences and take away insights you can apply.
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This is a live, interactive training session—not a passive webinar.
There will be no on-demand recordings because real leadership growth happens through participation, not watching replays.If you can’t attend, join the next one—but we strongly recommend prioritizing live participation for maximum value.
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That’s exactly why the CS Dojo exists. Leadership isn’t something you “magically” become good at—it’s a skill you develop.
If you’re a new CS team lead, a solo CS leader, or an experienced CSM preparing for leadership, this is where you train, refine, and level up.
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This is not a passive webinar—it’s a leadership training ground.
✔️ You’ll engage in group discussions.
✔️ You’ll have the chance to ask questions and share insights.
✔️ You’ll get the opportunity to step into The Hot Seat (if you want live coaching on a challenge you’re facing).You get as much value as you put in. The more you engage, the more you grow.